Trying to book a flight for me and my family at the last minute to attend a family reunion. The desk attendant assured me there wasn’t anything available for ten people that was going to Scotch Plains, New Jersey on such a short notice. She told me to call her back in an hour and I told her that I didn’t have an hour because I could check with another airline. She told me to be patient and she would see what she could do which was nothing but I thanked her for what she did do by getting us a flight early the next morning. I sent her a thank you card after the reunion to show her that I was very appreciative for what she had done for me and my family.